Having previously experienced the downside of the automotive repair industry my faith was once again restored upon visiting the team at Motor Werke. From initial impressions top notch customer service through to the detailed explanations of their high quality work the team (Kayleigh Derek and Chris) exemplified impeccable standards throughout the repair of my vehicle. In conducting their business in such a manor they leave no doubt as to the integrity of their work and to whether I will be continuing to service my vehicle there in the future.
The service is very good at Motor Werke and so is the quality of their work. This is great if you don’t mind paying a significant premium for it. Even compared to a dealership in the old over-heated Calgary market Motor Werke’s prices for service work are very expensive. If you have the means indulge yourself. If you are only a little cautious with your money shop around.
Top notch service. Chris and his team are true professionals.
We participated in our first Spirited Drive today. My son and I had an excellent time. Met some great people had a brisk drive through the southern interior of BC stopped for a charming and lunch at Su Casa outside of Osoyoos and headed for home. Thanks to Chris and Kayleigh for organizing. We hope to attend again in the spring of 2019.
Worst experience ever trying to get an estimate on a repair. Woman on the phone kept circling around asking the same questions over and over. Seems like a scam to me wasted 5-10 of my time.
We just purchased our second “new to us” Mercedes. Based on our previous great service and experience with Chris Derek Kayleigh Stevie Braeden and the rest of the MW team – we knew this would be the first stop for the vehicle. The team provided a thorough diagnostics on the R350 and discussed the current and long term strategic service plan to ensure maximum efficiency and longevity of the vehicle- thanks to all.
My Porsche was taken care of as usual by Chris and his team very happy again with their work. They seem to understand that these cars are very special to the owners. Thanks… P/S. The cookies are excellent also sadly they will not reveal the recipe.
I absolutely love this place. It’s a great shop with fantastic people. After a few less then inspiring visits to the dealership for my Audi I decided to give Motor Werke a shot. Completely made me fall in love with my car again. I have now brought my baby (Land Rover) to them as well and I am consistently pleased and impressed by the service knowledge and attitude of everyone working here. It’s a great shop that has nothing to hide. Reminds me of being a kid again and spending time in my friends fathers motor shop. Truly inspiring.
Thanks to all the crew at Motor Werke. The set up you did on my car made a huge difference at Area 27. My Z06 was very planted and felt awesome. Great job. Cheers. Jeff.
Terrible communication from Chris had my car for over a month after ordering the wrong ignition parts from Germany for my BMW. His error never even apologized thank god I had a second family vehicle I could use. In the month he had my vehicle they had multiple other items to fix suspension and belts etc. Nothing was done until they finally got the ignition. Car sat outside and ended up getting water in the back as it was spring and the downpour found a leak in the newly replaced rear convertible window. The rear lights were replaced 10 minutes after leaving the light came on that it as burnt out. Had to drive back and got a “well its an old car these things over heat and just need to be tweaked” well did you test drive it? Started having issues with a shimy after having the majority of the front end replaced after about 3 days. He blamed the tires and rims took it to my tire guy and he explained the back sprigs were broken…….. Chris had the rear end down to replace the shocks the week before never mentioned it then said “my bad” we can replace them and I wont charge you labour. Then charged me labour. Now this was shortly after Motor Werke opened maybe they have cleaned up their act in the subsequent years being open. But the Nearly 10 000 I spent on a vehicle I paid 15 000 was not an issue until the problems kept creeping up and no explination for their poor communication or service. I don’t imagine this review will make it through but it sucks as Chris employees some quality mechanics and sadly it has hampered my decision on buying certain exotic cars Mazerati specifically as his mechanics are the only people in the city that have the knowledge to fix them. I hope others have better service from Chris in particular and now maybe that he is established he is not gouging to get going(my feelings of how it was when I was dealing with them). This was in 2010ish and I owned a 1996 BMW 328 Convertible.
Great service friendly and caring staff. More personal than dealing with a dealership…
Confidence that your luxury or performance car is correctly serviced by Chris’s team provides peace of mind! Motor Werke has the expertice and experience on finicky imports.
I very recently had the pleasure of my first interaction with MotorWerke. I was pleasantly surprised at every turn by their level of professionalism. Chris and his team met or exceeded all of my expectations. It was a pleasure doing business with Team MotorWerke.
Great customer service! I took my 2004 Mini in for some repairs and some servicing and was VERY pleased with the care and service I received! (unlike the terrible customer service and the unacceptable careless servicing of my car at the Kelowna Mini dealership) I will most definitely take my car back here and recommend them to others. 🙂 Chris is very trustful and it’s obvious he takes pride in his business!
Adrian Van de Mosselaer
Excellent quality service with the level of customer support always wanted but seldom found.
It’s nice to bring your car somewhere and can leave knowing you got what you paid for. Everything is fully laid out and done exactly as required with no further or hidden costs. Chris and his team do an excellent job on time and you can leave feeling fully confident you didn’t pay more than what you had to. I would completely recommend them without hesitation. I
As this was the first time I have been to MW Chris is very professional and his shop is impressive very clean and organized. His knowledge is refreshing and extensive. I would recommend MW and will be a future customer.
I had my dates mixed up for some scheduled work on my Mercedes wagon. I dropped the vehicle off 2 days prior to the appointment. To my delight the team at MW Motor Werke managed to fit in the repair the very next morning. Not only did they exceed my expectations once again but as always the vehicle was returned to me after a nice wash and interior cleaning. The exceptional service personal gift left and the written thank you note are what sets the MW team above the rest. They are the only choice for servicing our vehicles. Thanks for all of your efforts.
This was one of the best car service experiences of my life! And I had over 20 sport cars so far(not that I’m proud of that …) Superb brand knowledge!All predicted and completed work was carefully explained by Kaleigh. She also made follow up phone calls to assure complete satisfaction. If you are looking to service your vehicle in the future and you are all about the quality of overall experience than you pay a visit to MW and you will be glad you did! Thank you MW you are the top class shop in my books 🙂 Jovica
MW were very flexible to my needs and I was impressed by the level of communication as well as the work that they did for me.
Very professional personable and accommodating staff. Their work-up is thorough and estimates are provided that do not differ from the completed work. All anticipated and completed work is carefully explained by Chris and Kaleigh – no surprises. The only place to go.
Very happy. Not sure what you guys can improve on. Keep up the great work! Thank you.
Thanks MW Getting to the bottom of an engine check light problem on my X3 took a bit longer than anyone expected but after methodically working through the diagnostics Craig eventually found the problem and got the engine check light extinguished .Craig then got the oil and filter service and service check list done. Nice touch in that Craig took me back into the shop and showed me the 2 belt tensioners that are starting to chirp and will need changing out in the Spring. Tess did a great job washing and vacuuming my car and got me turned around and headed back to Cherryville once again enjoying my BMW . Thanks Chris and Kayleigh
On budget and on time good work. Very satisfied with the service performed.
Very friendly and efficient staff. They clearly explained the work that needed to be done on my vehicles (BMW car and Volvo station wagon). I had a very good experience with them.
“ITS FIXED” Thanks l can sense the pride & nice detailing.Your staff sure gives a nice personal touch. See you in a few weeks
The Motor Werke crew takes perfect care of my track cars which makes it easy for me. Thanks gang.
Awesome service. I took my BMW X5 Friday afternoon in for a suspected battery issue after having called another European auto shop in town who wouldn’t see me until the following Monday. Motor Werke did a full diagnostic determined the problem and replaced the battery. 4 hours later my car was ready and detailed too (for free). What a pleasant surprise! I’ll be bringing my car back here for regular maintenance. Thanks Chris! Anita
Excellent service and knowledge. Always a pleasure to deal with. Thanks Kerry Strome
For the second year in a row Chris and the crew have taken my request for a last minute ‘on the road’ repair and gotten me mobile and back home safely. Although I live in Victoria if I lived in the Okanagan there is no doubt that I would make Motorwerke my preferred vehicle servicer. Thanks yet again folks! John Thorp
I have been dealing with Chris and Motor Werke since the beginning. Chris and his team always provide excellent service. They truly care about your vehicle as much as you do. I have trusted Chris with my BMW since since I bought it. Fantastic! Thank you Chris!
Absolutely EXCEPTIONAL ..TOP NOTCH service! Thank you MW….I was impressed!
consistent quality service by friendly people
Just got back from first visit to MotorWerke with my wife’s CooperS. I had an independent garage change oil and filter a while back and they mentioned that I may be missing a stabilizer bolt. Today I made a “cold call” to MW at their busy winterization time. Despite this they took me in right away and checked all suspension components for my peace of mind. They confirmed that all was in order … and said it was a complimentary inspection. WOW ! It’s not about the money … they were so courteous and utterly professional! Thanks to Chris and his team … I’LL BE BACK !
Thanks Chris and your team again very happy to have Motorwerkes take care of my 911.
I am new to Motor Werkes and feel confident that my 2007 BMW X3 will be well maintained. The MW crew are knowledgeable courteous efficient and helpful.
Your service was off the charts. Thank you. It’s so refreshing to see a company that understands the needs of people. I’m not a client I don’t live in Kelowna was under a time crunch and my vehicle was in need of service and you made it happen. I only wish you were in Vancouver so that I could use you regularly. Thanks again Paul
Thank you very much for making my visit pleasant and positive. Your professionalism and kindness have given me great confidence and I truly appreciate how you took the time to explain in depth the necessary repairs that needed to be done to keep my E350 Wagon safe on the road. Thank you to the superb staff!
Done right. First time and every time.
Very courteous professional and willing to take the time to explain things
Jack Van Beers
This is a very professional organized business that you can trust. You can expect excellent communication throughout the time your vehicle is being repaired. It is pleasure to do business with them and i would highly recommend them to anyone searching for top notch workmanship in a friendly helpful manner. Jack van Beers
Jack and Kathy Nicholson
Thank you so very much for the great service on our 911 !!! This was our first visit to Motorwerke……we recently moved from the coast and needed a Porsche specialist for our car…. Chris and his team were so professional and attentive!! We would highly recommend Motorwerkes it’s always nice to to do business with a quality establishment. Jack and Kathy Nicholson
Thanks Chris We appreciate the care and quality job you did with our SL 380. It is running like new. You have a great team. Stan and Anne
I stoppped today Sept 12 /17 at Motor Werks on Springfield road in Kelowna . Walked in was greeted and requested if my oil could be checked on my BMW. Chris the owner of Motor Werks came out and gave me personal service checked the oil added a litre and said your good. This was easy enjoyable and to have the great service was so appreciated. I highly recommend this company for all your car needs. Sheila Gehring Owner Landmark Clothiers
Excellent service. Spotless premises. Completely professional up-front and reliable. Not cheap but quality usually does not come cheap.
I have every confidence that my vehicle is looked after as well as possible with outstanding customer service.
I did my Pre purchase inspection with these guys for 2014 Mercedes Benz S550 Chris did a great job disclosing as much as possible about the condition of the car and gave me a great feedback that helped me with my decision. Chris went out of the way to accommodate me communication was quick and efficient. Kayleigh at front desk was great at making the arrangements and taking pics of all the imperfections as per my request. Pleasure to deal with. Thanks Guys.
Service was done as requested and on time. Friendly competent and professional what more do you want? Definitely return for any additional work.
I enjoy how Motor Werke accommodates my schedule and is very flexible. I and love it when they give me my car back fully detailed.
The team is great Chris went over all the findings with me in detail made sure I understood what was going on. I even got a courtesy car while mine was in the shop. Great detail job too. Highly recommended.
Fantastic customer service and superb attention to detail before and after required work. Every repair explained and justified all removed parts available for inspection photographs of the work and on it goes. The staff are capable competent thoroughly professional and a pleasure to be around. This is the way it should be.
Chris and Jeff have been caring for our cars almost since we moved to Kelowna. My 67 mgb gt v8 conversion has been Jeff’s “baby” and I think he’s worked out the most difficult bugs. Just today I stopped in without an appointment because my wife has curbed the front end on her car and the air dam was hanging down. I think Jeff delayed his lunch to put it on the hoist replace the broken screw putting everything back in place ( to my wife’s great relief ) and then Chris saying ” no charge”. Quality service from quality people.
Thanks for doing such a wonderful job on my car. It is a pleasure to drive it now that the noise is gone and its nice and quiet. Detailing the car is a great idea and a pleasure to drive the nice clean and shiny car.
Few warnings: 1. What you’re quoted is never what you’ll be asked to pay when you arrive- there’s always a surprise “hidden” somewhere. 2. If you happen to have gift cards beware: you cannot use them at the same time as getting a customer loyalty discount. Ever heard of a business that doesn’t allow you to use gift cards on a sale item… asking you to pay pre-sale price just because you have gift cards?? (The answer is NO!!). Ridiculous and complete non-sense. Opposite of customer loyalty. 3. A light bulb changed for over $600 only to find out just weeks later it wasn’t installed properly. When I took it back they charged me for it again and I had to point out to them that it was their own faulty work so NO I wasn’t going to pay for it twice. 4. If you ever find an error in what you’ve been charged don’t expect to be reimbursed appropriately or in a timely manner. You’ll have to be persistent– only way you’ll get your money back if you’re lucky. 5. Document everything! Quotes emails conversations… AND after all this you’ll walk out made to feel you’re the one who is difficult. Best of luck.
We had an engine warning light come on in our older Jaguar while vacationing in The Okanagan. We found Motor Werke online via the positive reviews and were not disappointed. Chris and Kayleigh were professional helpful and accommodating from the moment we stepped into their office. They even gave us a complimentary loaner car while they kept our car for diagnosis and repair which was a much appreciated gesture considering we were not regular clients. They diagnosed the issue we came in for but also discovered another more serious problem and took care of that too. Chris made sure we knew the cost and detailed the repairs ahead of time. The invoice was not cheap but you get what you pay for and what we got was exceptional service peace of mind and a vehicle that was thoroughly serviced and repaired. Wouldn’t hesitate to use them again if the need arose!
I just want to thank the staff for great service and a fantastic experience from the time I dropped my vehicle off to when I picked it up. I will definitely bring my car back for all its maintenance.
Thank you Chris and your amazing team for your diligence and passion for excellence. I have and will always refer anyone I encounter to your business based on my experiences with you and your staff.
I worked with Chris and the Motorwerke team from pre-purchase to present on my 2001 BMW 330ci. It has been nothing but a very precise and pleasurable experience. They are always on top of what has been and needs to be done on my car and will present me a complete quote of the work before it is done. I have driven my car to its limits and it has never let me down. With the level of quality and professionalism I experience at Motorwerke cost is relative. I will not pay less for less.
Not pleased with the diagnosis
Fast service but $160 in labour to change a light bulb in 15 mins was pretty expensive.
I took my 1983 911 SC into MW in May/2017 for some over due repairs including redoing the heating system overhauling the brake calipers and repairing the odometer replacing the tires besides the normal maintenance. Chris and Jeff the mechanic were very helpful in explaining what needed doing. Jeff had to make a special tool to remove the brake calipers and repairing the heating system and odometer were difficult to do. Additional work including cut-polishing the paint re-dyeing the leather interior were carried out. I am very pleased with the result. The car looks and performs like it was new.
Just returned from a short vacation of 2000 km and the car performed as new. No issues what so ever and again a pleasure to drive. A job well done. Thank you!
The team at Motor Werke is knowledgeable efficient and trustworthy. I’ll continue to have my Audi serviced here indefinitely. Thanks for the amazing service!
Thanks for taking care of my car and accommodating me against my tough schedule. Nice job !!
Very much attention to detail
Avery pleasant experience from reception to our mechanic Jeff and in most part to Chris for keeping us up to date. We will certainly be back for any work required on our Mercedes and Jaguar and certainly refer all of our friends to Motor Werke.
I can’t say enough good things about this auto repair and service shop. Work is done on time and done right. They identify what needs doing now and what will need doing in the near-term so I can anticipate servicing. I value their expertise with European cars. Everyone is very professional and they follow up on their work and fulfill their promises. I’m very pleased to take my car to Motor Werke. I know that my sports car is being properly serviced and that’s valuable peace of mind. I can go out and enjoy my car knowing that it’s running well. Thanks Motor Werke!
Great comprehensive service as always Thank you
I left there with the strangest feeling that my business was not welcome there. Chris explained they only do what is needed on the car. Even though I asked several times about the software update – no direct answer! He was not inclined to address what my concerns were and quite honestly made me feel like I was being difficult. They did a great job cleaning my car. He kept saying he was not the cheapest like is was something that he was proud of. As a person paying for the service I want the best service for the best price as anyone does!
Great communication timely and excellent service. Exceeded my expectations!
Very responsive very professional. Great people – Chris Kayleigh
First time visit to Motor Werke with recently purchased 2009 VW Eos – in need of total inspection and service. Very impressed with cleanliness of shop details of estimated work (with photos) and accomplishment of all tasks. Chris took the time to explain all items needing work. Will definitely return for future maintenance.
Just a quick note to thank all the staff at MV for looking after crank case vent / and associated plumbing issues that caused the service light to come on during January it is always nice to be able to send the car over by flatbed and have your team get it fixed while I sit at home in Cherryville .Thanks once again for getting to the bottom of the drive shaft issues a month or so ago and getting the BMW X3 back running the way she is meant to. Thanks again for the 3rd time in 2017 during the past week getting the brakes redone fingers crossed she has been in the shop 3 x since Christmas be nice to drive her a bit. Spent a bit of money but the car has been pretty trouble free for the last 4 1/2 years. Thanks again Chris.
Chris and Derek were extremely knowledgeable and professional. They explained and demonstrated the reason for repairs to my Porsche Boxster. I felt confident with their rationale and approach. Great experience. Thank you again!
They keep my 20 year old Merc C280 looking and going well
Great report on my car back from Chris and his techs Motorwerkes never disappoints most grateful.. Regards ..
I took my Camaro in to have some electrical work done. Specifically hard wire / key power on my radar detector and eliminate wires hanging down from the mirror. The cost (in my humble opinion) was excessively high. $258. to run wire to fuse panel behind left kick plate tucked into headliner and A-pillar. It was “Not switched” and was 50% of the reason I wanted the work done in the 1st place.. If find it incomprehensible that a switched source could not be located in and around the rear view mirror which has numerous indicator lamps or in the entire fuse panel. I was also charged $25.80 for installation of a “cable tie” to bundle and effectively shorten after market GPS power cord and apply a piece of double sided tape.
Chris and his team were very personable and approachable. thank you Chris.
As always the team and the service were second to none. I appreciate the thorough inspection and long term diagnostic evaluation of my older vehicle. Once again the team at Motor Werke has demonstrated they are the best not only in service but in customer care. Thanks
Chris drew my attention to a recall that had not been done on my BMW. He then took the vehicle to the BMW dealer on my behalf. I appreciate this type of service to customers!
I had my Porsche 911 in for substantial insurance repairs (rodent damage) and Chris & his Team did a wonderful job on the insurance file & on my car. Excellent service & repairs. Thank you & great work guys!
I am always impressed with the knowledge the team has about the cars they service. There is a lot of value in getting a proper diagnosis and getting your car fixed right the first time. I just don’t find the level of knowledge MW has for European cars anywhere else. If I’m going to invest in repairs on my BMW I feel comfortable having them done here.
I’ve been a long time customer of Motor Werke for many years. Their staff doesn’the miss an opportunity to blow me away with their knowledge and professionalism. Today I went in for an alignment and brake flush on my e92 Bavarian Motor Works m3 and once again their service and rates were very impressive. It was a real buzz speaking with Chris again about performance german automotive and the notorious e30! Finally I’d like to give a shout out to Stevie for doing a fantastic job detailing my car. Bravo team!
Great service!! Will definitely be back !
Our 2009 mini cooper needed needed a service and we were worried about a strange tapping sound from the engine on cold starts. Motor Werke techs identified the source of the problem as an issue with the timing chain. (Aargh!!! sounds expensive and is potentially fatal to the engine if not fixed) After some inspection work MW advised us that as it had been caught early there was no damage done to either the chain the guides and all that was needed was a new tensioner to replace the weak original. This could be easily done without a strip down. Needless to say we were very relieved. We felt both our car and our wallet were both being well looked after. Other work done: Oil service New spark plugs Front brake service Rear brake replacement including rotors Coolant service. Car now runs and stops like new. We are well pleased!!!
Chris and Jeff were amazing. I have never been treated with such through service| from Chris taking a personal interest to him introducing me to the mechanic- Jeff- who got our VW Passat back to being healthy. It is refreshing to not only have world-class service but someone who cares about the people as much as the car they drive. I would not hesitate to say this is the best mechanic I have ever been too. Hopefully you get to experience the same great service the next time you need your car fixed. You would be missing out going anywhere else.
Great service thanks Chris and team. We’ll be back..!
Good knowledgeable staff doing really good thorough work.
Four for prompt service 0 for charging 1300 on a part local bmw dealership was 1100 and could have had it for 900 shipped next day from Alberta no pst Thus 2 is the tally. Overpriced.
Not coming back
After experiencing massive frustration with the local BMW service department Chris came to my rescue at Motorwerke.My car was taken in by them checked over and repaired to my satisfaction.I feel now that my car gets the correct attention finished when promised and most of the time the car gets the same technician who gets to know your particular car.Most grateful to the team at Motorwerke. I would recommend them to anybody.
Exceptional customer service and friendly . I would defiantly recommend to anyone with an exoctic import . Very knowledgeable .
Service was on time and as expected.
First class operation all around. Very satisfied with my experience with Motor Werke.
Great service as always. Thanks everyone!
After having Motor Werke help broker a deal to sell my 98 911 C2S and buy a replacement I decided to give them a shot at my MGB GT V8 conversion. An unusual car that had been through three or four shops trying to get it to run the way it should. I could have saved a lot of money if I had known about MW because Jeff has it finally running the way it should and it is obvious this is a shop run by car enthusiasts with service a top priority.
I recently had an opportunity to have Motor Worke assess my Mercedes Benz after a rattle was detected. They diagnosed the problem and rather than repairing the failed catalytic converter researched the warranty. They were able to confirm with Mercedes Benz that these parts were covered under an extended environmental warranty saving me thousands of dollars. Their level of customer service is a rare find. I’ll be back.
Casper Keuker Keuker
The service and professional staff was the best I have ever had They went over my car and everything that was wrong they addressed I had my car broken into damage was extent they had went above and beyond From interior cleaning to fixing seats everything was great about this business
I have to say I am very impressed with this shop. I just purchased a 2009 Mini Cooper S from a Kelowna dealership I would love to name them but I’m sure it’s not recommended. But it’s certainly not hard to figure out 🙂 I was told by the said dealership that the car was fully serviced and in top shape with all things done to it such as oil change etc. before being resold to me as this is the difference from buying from a dealership vs. off the street. Not quite. I noticed a few things off about the car after driving it for a bit. The car had an aftermarket intake air filter installed and I noticed upon purchased it was cleaned but not re oiled (a big no no if you know anything about these). Now if anyone other than me or another car educated person purchased this Cooper and didn’t know they would drive around happy as a clam with their un oiled air filter. That being said I didn’t feel comfortable going back to the dealership to check up with the items I had noticed with my Cooper. I’m thinking if they didn’t know to oil the filter what else do they not know? I mean that should have been a no brainer for them really! So after doing some research I chose to go the Motor Werke in Kelowna for my issues with the Cooper. I have to say I was more than impressed with their service and knowledge. I had a list of things for them to look at that I was worried about. We then discovered the oil change wasn’t even done at the dealership as it was promised it was a simple cheap thing that is the life of any vehicle. Another reason I was happy I didn’t return to the dealership. Motor Werke gave the car a serious once over and found numerous things that needed attention to which I am grateful for. I’m not sure if you have ever been broken down on the road but believe me it is not a good feeling. They fixed everything they found and the car runs AMAZING now I’m so happy. I feel like it finally got the servicing it deserved. I can’t recommend this shop highly enough. Their service team knows what they are talking about and are fast and efficient in getting things fixed. I got the car back on the day promised despite finding a few more issues at the end during the final alignment. They stayed open past 5 so that I could come down from Osoyoos to pick up the car for that I am grateful. I whole heartedly recommend this shop for any of your vehicles needs and they won’t take advantage of you. When I went in I inquired about doing a performance upgrade which they said they could do but upon looking into the vehicles history they discovered it had one already (bonus). Now they could have kept that to themselves and charged me anyways but they didn’t. They were just as excited about discovering it as I was (money saved). Whether your vehicle is used or new I would go to this shop without hesitation. Skip going to the dealer and go to these guys. You will get treated excellent and have solid peace of mind that your vehicle is being looked after and is a top priority to them as it is to you. And if you are considering buying a used vehicle have it sent here for an honest inspection before purchase. I think the money spent on this inspection will be well worth it. As it will be a third party inspection and not the dealer telling you how great the car is only to find out later it has a bunch of issues they failed to mention. 5 starts to Chris and his crew at Motor Werke!!!
Once in a while not very often but sometimes.. you take your precious investment into a highly competant and prestigious fascility. One that you can trust knowing that the job will be done and done well. I have been enjoying gorgeous stretches of highway throughout the Okanagan for the good part of two decades. This is my third BMW. I’m very picky about where I take it. I’ve visited and worked many shops myself. Motor Werke is a genuinely unique service experience which luckily trancends any sort of mundane conventional expectation. Take your high end performance coupe sedan or SUV to where there is a productive and professional atmosphere. It’s nice to feel less stress and leave it with the pros. Take it to Motor Werke
Thoroughly satisfied as always. Kirsten is the best!
First rate professional service. Would highly recommend them.
We came in to Kelowna for a weekend of driving and fun and my car had tranny problems just as we got to Kelowna. A friend and fellow exotic car owner recommended Chris and his team and called Chris to see if he could pull a rabbit out of his hat. He was booked up but got me in the shop the next day and had one of his techs stay late to get the car repaired and got me back on the road the next day. The car worked perfect and they found the problem. First class shop and they know their cars. If you have a Ferrari or a Lamborghini they have the computer to diagnose the problems. You could eat off the floor in their shop and the techs were also very friendly. Thanks again Chris and staff.
Jamie Maw Maw
Simply outstanding service and attention to detail. From Kirsten’s kind check-in Stevie’s limo-like drive back to Abbott Street (and then the pick-up just hours later) my little auto was returned more than ready to face the vagaries of K-Town winters. Superb all round and *very competitive* pricing.
I was on my way from Victoria to Calgary and my BMW broke down in Kelowna. Took it in to Motor Werke and they promised me they would have it fixed up that day even though they had to order parts. They stayed an hour past closing time on a Friday before the long weekend to get me where I needed to be. Thanks so much definitely going back if I break down in Kelowna again. BEST service. Worth every penny.
Thanks to Chris and the team for doing a great job on my car. It was done on time spotless and at the right price most grateful my car is very important to me and I am glad it is taken care of at Motorwerkes.
Awesome service. Took care of us while stranded in Kelowna after a total non-service from Kelowna’s own BMW dealer. Went out of their way to help us out although they were fully booked. Best service we’ve received in years!!!
I am glad to have found this business.
I am very grateful to the folks at Motor Weekend who agreed to take a look at my ailing van. Thanks to Chris for being so welcoming on the phone and making contact in person to Kirsten for the able and friendly booking in and providing options. A big thanks to Ritchie for happily explaining the situation and getting us back on the road. Last but not least to Tessa for giving the van a good scrub! Your service and friendliness is really appreciated!
Excellent service very helpful staff and they are local !
While on my way to Kamloops the “check engine” light on my Porsche came on while driving through Kelowna. Fortunately I was advised to contact MW and within an hour and a half (delayed for part delivery)…..we were on our way again thanks to Mark and staff staying late and ensuring our car was good to go….greatly appreciated!! Customer service is greatly improved with effective and efficient action which is what we experienced in every way….Thanks again…great team!
Excellent customer service top quality product selection answered questions honestly and offered excellent opinion with no pressure to purchase anything extra. Very pleased overall. Thanks!
The service goes above and beyond. They really are all about the customer and what is important and truly understand that a business is built on relationships. Kirsten knows the importance of providing service and is always upbeat and positive. I recommend Motor Werkes to all my friends.
Great service prioritized service and repairs needing to be done. Great customer service very friendly and welcoming atmosphere. Pricing was very fair for the fantastic service. I would recommend them to anyone.
Excellent service and customer relations.
I own a 2000e39 540i6. Seems like it’s at MW a lot lately. Anyway Chris and the team did a great job keeping me informed and giving options to keep the costs down. I find communication is a big part of there model. Thanks
Thanks so much for getting my car back on the road as soon as possible. Was a very stressful week for me and Wade was patient and understanding. Will definitely be bringing my mini back to you guys. Sincerely Alea Whitesell
Great Friendly service
Prompt friendly and professional.
My first experience at motor werke has been a positive experience. Although I only had some diagnostic and inspection work done I have been impressed with the customer service provided overall from the staff. Kirsten in particular was very helpful and went over and above in my opinion to help me with issues I’m having with my BMW.
Thanks again for the excellent service. Kristen was Great. I really liked how the Tech went over my car completely and let me know what and when I could expect any future service needs. Oh and the Detail I had done at the end is amazing. My car hasn’t looked this good in years Tammy
Very impressed with my first visit to Motorwerke. Everything they promised was delivered with a full written report and the car beautifully valeted. Thank you I have finally found my 911 so I m sure you will be seeing that also. Many thanks..
Very knowledgeable and friendly staff. Fully explained what work was performed and what recommended services should be done.
Extremely satisfied with the professional service the team provides. With the addition of Kirsten to the team of service advisors – one of the best in Kelowna – I can recommend anyone who owns a Mini to consider Motorwerke as there go to auto service and repair shop. Those who know Kirsten from the other place in town know what I mean!
I did receive a response back 3 weeks ago from my earlier review that Chris was quite concerned about my review and would be following up with me shortly. This did not happen so I’m led to believe that Motorwerke’s is not that concerned about my opinion. However I have used that time to thoroughly review my bill and quote and I had several items that were either quoted at $149 or charged at $149. As mentioned in my earlier review the quote to replace my battery was $149 – for a service that doesn’t take me more than 5 minutes to complete. I also had a quote to fix an inoperative windshield washer for $149 – upon review of the quote I thought that this is probably something fairly minor so I would look at it myself. I recorded the amount of time that I took and although I had no idea what the problem was going to be it took me 12 minutes to: determine the filter attached to the windshield washer pump was clogged remove it clean it and replace it – it now works fine. I was also charged $149 to reset a code relating to my seat belt light indicator and to put my battery on a charger (again not something that should take any significant amount of time). Thus I believe that Motorwerke’s has a minimum charge for any service they provide (this was certainly never explained to me). This is something that I believe Motorwerke should be up front about assuming that is their policy and not something that I would agree to had I known in advance. If there is no minimum charge policy then I just happened to encounter a significant coincidence in being charged/quoted the same dollar amount for services that take a very minor amount of time to complete. Either way I would suggest thoroughly reviewing any quote provided prior to agreeing to the services being completed and request that they consolidate any items that take a minor amount of time to complete into one ‘fair’ billing amount.
Thanks for the great service today and please say a particular thanks to the young lady who washed and cleaned my car. Nice job!
Good responsive service and nicely cleaned car when I picked it up but disappointed with the quote I received. I was one of Chris’ first customers when he first opened up his shop and I was glad to have an alternative to the BMW dealership that had previously worked on my summer car. However this time around I feel that MW has lost its way. In picking up my car I was provided with a list of recommended services that needed to be completed. Without getting into the merits of what was being recommended I was quoted $149 for the labour to replace the battery in the car. When I questioned it as I could not believe it was correct (I take the battery in/out every winter and it is a job that does not take me longer than 5 minutes to complete) I was told that is what the ‘book’ states to charge and what the service advisor stated the BMW dealership charges for this service. Unfortunately for me this type of billing attitude completely lost my trust in Chris as a service provider. I can understand the need/desire to go by the ‘book’ when providing quotes on larger jobs but for a service that is very straightforward and quick you need to be realistic on what you are charging your customers – particularly when you end other quoted services with “Additional time may be required for…”. Trying to flat rate services that cannot take anywhere near the time quoted to complete and at the same time providing a caveat to charge extra time for something that may be a little more complex is in my ‘book’ a very poor approach to maintaining customer satisfaction. Unfortunately I will now be looking for another garage in Kelowna.
Motor Werke completed a very thorough PPI on a Porsche I could not see in person. Nothing was left out of the report and ther service a communication was exceptional.
Great service very professinal
Very good customer service would recommend to anyone who asks!
First time customer already looking forward to my next maintenance appointment
MW provides the best customer service in the industry! They are dedicated to providing excellent quality workmanship and exceptional customer service! My experience with the entire team at MW has been amazing! Thank you for always going the extra mile!
Excellent Service & Professional advice from start to finish. Being a 1st time client we were expecting the normal low service we have received from other dealerships or garages. Very surprised and pleased with the shuttle service level of communication and loaner vehicle that was offered with out asking. The inspection completed on my Z4 was very thorough and we now have a history & file on my car. Your level of detail and follow through are much appreciated.
Great service! Wouldn’t want to go anywhere else.
Great service friendly knowledgeable and detailed. Great clean of my car. Liked the list of maintenance to be done in the future with costs to plan ahead. Only area for improvement would be faster more timely transportation services. Thanks Kevin
Nothing but the best from Chris Wade Mark and Stevie — the service provided and the work done at Motor Werke is always exceptional and I can say with confidence there’s not another shop in town that will adhere to the standard that this crew does time and time again. Install times were prompt explanations of everything that was going on with my 997.2 Turbo were thorough and the end result was absolutely spectacular.
My experience with Motor Werke is always reassured from start to finish with my 40+ years of motoring experience the level of professionalism that I receive has been taken to a new level it is always a job well done to my satisfaction each time.
Gary & Pauline Smyth
Stellar service every visit!
Excellent customer service and proffessional work you can count on. If you love your car and want a shop that goes the extra mile to maintain your passion motor werke is the auto repair shop for you.
Chris Wayde and the team once again provided excellent service! My 330 CiC is running great and i am always confident that the MW team will look after my vehicle properly and keep it in excellent condition! Thank you again! Andy
Chris and company….. Again a great job by all on my annual routine maintenance visit. The team is always professional respectful of my time my investment and accommodating when I ask endless questions! You’ve been a huge part of my journey with this M-5 and I’ve no doubt it would have been far less enjoyable without your input guidance and attention to detail. Even when I cringe a bit at the costs of keeping it up properly the first drive out of the shop when you’re done pushes all of that into the distant background. You’re appreciated! Cheers Gary
Always a pleasure to have our vehicle serviced by a team of professionals who hold the care or thier clients and thier clients vehicles in the highest regard.
Once again exceptional service from the team particularly Wade who also provides a friendly and helpful service. Love it when the final bill is less then quoted just goes to show that Motor Werke will source the best price for parts and has made this customer very happy.
Kent & Brenda Gregoire
I always expect and receive top level service from Chris Wade and the staff at Motor Werke. As a customer you are never rushed and time is always taken to explain any issues with your vehicle. The overall culture at Motor Werke is that of customer value and appreciating the customer and this culture goes a long way to setting one’s mind at ease. Many businesses whether they be in the automotive field or otherwise could take a lesson from Motor Werke and their professional and friendly approach to each and every customer. I must also mention that they are meticulous when it comes to the work performed on your vehicle I never hesitate to recommend Motor Werke to friends and acquaintances one of the top businesses in the Okanagan!
Great place….excellent service friendly and knowledgeable staff. Looked after my 325 ci after a thorough analysis and report on what needed to be done. Chris and Wade were excellent advisors.
Thorough and well documented pre-purchase inspection. Much appreciated. Could you please have Wade email me a copy of the report. I gave the original to the owner so he could address the issues. Best Regards Russ
A very professional experience the Motor Werke team were able to provide and solved the problems in my vehicle. The detail in which Motor Werke go to is beyond any car service that I have previously encountered and from the start I was handled in a very personal manner. The reporting detail is second to none giving to total piece of mind that my vehicle has been professionally repaired and the report advises of any pending issues that may need future attention leaving me with total satisfaction of quality workmanship on my vehicle. Great work thank you.
Once again the guys at Motor Werke step into action to look after my car. Prompt and friendly service from Wade. Thank you
I recently purchased my first BMW a “new to me” 2001 Z3 3.0i. After having read many reviews on this website I felt confident that Motor Werke would be the right place to bring it for an assessment and prioritize any needed repairs. I was not wrong the reviews were accurate. The vehicle assessment that TJ completed on my car and the discussions with Wade helped me to understand and prioritize the needed work including a complete detailing. I returned from vacation and picked up the car yesterday. All the work was done and the vehicle returned to near showroom condition inside and out. It was a real pleasure to work with Chris Wade and TJ. They take as much pride in my car as I do! Thanks guys!
We have taken our 93 Toyota pickup to MotorWerke from a oil change to more in depth repairs. Given the age of our vehicle parts can be a challenge to obtain not for the Motorwerke team. This is why Chris and his team are exceptional at what they do! The Motorwerke team works on high end vehicles having said that they will also do work on other vehicles and their hourly rate to work on our Toyota is comparable to the Toyota dealer if not better. The customer service at Motorwerke is second to none! We always get a courtesy car to drive while the Toyota is being working on and it usually is a German car! Before the work is initiated a Motorwerke team member calls and explains what they have found from their analysis. Along with the cost to do the repairs. After the work is complete and we are picking up our vehicle Chris or a member from the Motorwerke team has all the old parts in their front office which they have changed and explain in great detail what and why they were changed. I would recommend anyone to Motorwerke who has any type of vehicle! Thank you Chris and all the Motorwerke team for keeping our Toyota pickup truck in excellent working order!! Antonio (Kelowna BC)
I own a 1982 BMW 528e. This car is famous for being the slowest BMW ever made. What i loved about The crew at Motor Werke is that they made me feel like an owner of a rare or expensive car. In the shop at the same time as mine were multiple Porsche a Lamborghini and a Cobra big block kit car. They fixed and cared for my bimmer like it was a high valued auto and for that I am grateful. Well done and 5 stars is not high enough for the service and respect i received from Wade and the guys!
The guys at Moter Werke did a fantastic job repairing my Mercedes. Wade was wonderful he kept in touch with me throughout the entire process and informed me promptly when they found other repairs that needed to be done. I like the idea of the schedule for less important repairs that enabled me to spread any further cost and deal with the more important things first. Picked my car up and they had cleaned it up so I hardly recognised it ! Great job well done and a big thank you to the team.
Thanks again for the great service and having my repairs done in a timely manner. Much appreciated.
I recently purchased a used Mercedes 380 from Chris and team I am most impressed by the service provided the car was a clients yet despite that Chris arranged for transport and got the car ready and tidied up for me as well as a mechanical check. The vehicle is excellent and was a great job by all at Motor Werke so many thanks to all involved high marks for great customer service.
Probably the best place in town to get ripped off.
Thanks appreciate the exceptional service
I recently brought our vehicle in for a simple oil change and in a word I’m impressed! Through the process Wade was informative and always met or exceeded my expectations. The vehicle was ready in a timely fashion and he always called me to keep me updated. Stevie provided a friendly shuttle service and a nicely cleaned car. I’ve been to several shops and dealership and I can honestly say Motor Werke is the best in town!
I could go into great detail about how pleased I am with the service that everyone at this shop has offered me. I won’t bother because many other reviewers have already pointed it out. All I will say is that since I started going to MW for repairs my confidence in my vehicle has gone up and my stress about repairs has gone down. Chris has built a great team from the ground up and he has really taken obvious measures to eliminate or mitigate the most stressful parts of vehicle maintenance for his customers. Thanks again everyone at MW. Your effort is appreciated.
My wife and I are really happy with the care we receive from Motor Werke. We have our Audi TT serviced here and now have added our daily driver to Motor Werke as well. Just can’t say enough of the great care we receive. Recently we were able to have our vehicle serviced on very short notice (same day) which was very much appreciated as we are out of town customers. Thank you very much.
Took a car in for a PPI and received a professional and thorough inspection and detailed repair cost estimate .
I was referred to this shop because I now own a BMW but I am wondering if I can afford to. I came to have an oil change and to fix the headlight and because I thought I may also need a tune up. I ended up with a bill for $860 an estimate for mechanical work to the tune of $17 000 and even though some lights were repaired my main headlight still didn’t work! I didn’t expect I would have to rebuild my X5 at 200 000km. On the positive side this shop is very thorough they seem to know what they are doing the courtesy car was much appreciated (as I am from out of town) and the hand wash of the vehicle is a classy touch. Not sure I can afford to go back however.
Would not take my vehicle to any other place in the Okanagan. I have complete comfort that they will treat me fairly.
Great service and an awesome warranty..I recently had a radiator fail and it was replaced very fast. Thx again.
I am always more than content with the standard of service that I receive at Motor Werke. It seems that no matter how busy they are they always take the time to extend a friendly and professional approach to the customer. This goes a long way to putting the customer’s mind at ease.
We travelled to the Okanagan for a wedding and had an engine warning on our Jaguar. Took it in to MW on what appeared to be a very busy Friday. They managed to fit us in found the problems got the parts and had the car up and running the same day. Returned it to us cleaned and shining. Great service the car is very very happy and so is my wife. Highly recommend this company and its staff. Special thanks to Chris.
Chris and his team are truly professional. I would highly recommend Motor Werke to all my friends and business associates.
Excellent service as always these guys genuinely care about your vehicle and it shows in their every action.
Very honest knowledgable staff with great customer service.
As parts were delayed in arriving I was annoyed but the end result was first class all the way!!
excellent servce! thank you very much!
Highly recommend using Motor Werke for your vehicle needs. Their very professional approach to customer service makes you feel like you are appreciated as their customer. The Werke team perform very thorough inspections to give the very best assessment of your vehicle. I will definitely be using Motor Werke as my maintenance provider for my 2001 Audi TT.
Best service experience – ever – compared to my experience with dealer service for BMW Infiniti Acura. Very professional!
Routine car service appointment. Polite friendly staff. Service details explained beforehand and recommendations made for future service. Very professional throughout.
Chris and the gang at Motor Werke have been fantastic to deal with. I highly recommend them and appreciate the time they take to speak with all their customers. Great work everyone.
No other service of it’s kind in Kelowna compares. Highly recommend!!
Chris and his team deliver personalized service and top-notch work! I have been bringing my BMW Z3 in for 5 years with consistently excellent results. I would (and do!) strongly recommend Motor Werke!
After purchasing an older Mercedes Chris and the team at Motor Werkes has been a pleasure to work with on the maintenance of this vehicle. Our Mercedes wagon is my daily driver as well as primary “fun” vehicle for weekend outings from beach to ski hill. The team at motorwers has been dillegent at keeping us appraised of upcoming work to ensure the sucsessfull longevity of our beloved vehicle. Their careful explanation of both repairs and preventative maintenance prescription supports our need to plan and budget. The bonus is we are enjoying a vehicle that we know is in better shape now than when purchased from the dealer. Thanks again to the entire team at Motor Werks for fostering a great loyal and long-lasting relationship. This is how truly how a service relationship should be.
Above and beyond service!
I thought I was getting an oil and filter change. Chris did explain that it was a four year checkup. I guess because of the low kilo’s I did not expect an $840.00 bill. Other than being cancelled I appreciated the honesty and explanation as to why the large bill.
Thank you for making my car shine. I spend a lot of time on the road and like to get into a car that smells and looks new. Great detailing job. I was impressed with the helpful courteous and friendly attitude from the team and feel that my business was appreciated. It was refreshing to say the least. Good job Motor Werke!
I just wanted to say a big thank you to you and your wonderful team at Motorwerke for doing such a great job on my 1991 VW Westfalia van. When I bought the van (Bessie) a short while ago I wanted to make sure she was in good shape before I took her on a long journey. Although the previous owner had a full service history I feel far more confident now that Motorwerke has done a safety check on her and repaired a couple of safety issues that needed doing. I’m sure that sourcing the parts for the cooling system for a vehicle this age wasn’t easy but your team found them in a timely fashion and the repair and testing were all done when I booked her in. I was impressed by the staff checking my understanding of the problems they discovered and found that they were all extremely polite and knowledgeable when I dealt with them. My van was beautifully clean when she was returned to me and the added touch of the personalized card from the staff member who detailed her shows the attention to detail that your company pays to each vehicle.
Great service quick turnaround time. Really went the extra mile to get my car back on the road and up to par.
Initially I was really happy to find a shop that is close to my home in kelowna so I wouldn’t have to take my car to Vancouver anymore. I can’t say that it was terrible but I just found that my questions were always answered with “we think we have the problem fixed but it could also be something else and we would have to run another diagnostic to see if
I had driven from Edmonton in my modified B.M.W 325xi.To visit my folks. I ran into a mechanical issue after being turned away by B.M.W. Motor Werke was recommended to me It was the best thing that could have happened. From the first phone call the staff were fantastic they fit my car into there already busy day. Diagnosed the problem and treated me so well . The service was top shelf. If I lived in Kelowna MW is the only place I would take my beautiful car. Thanks again to all the team at MW.
Sservice Advisor J. Bati took time to listen to customer on the discrepancy description.
Excellent customer service very professional techs did not have to wait in line my mini was taken in right away. Big thank you Motorwerke Team! Excellent job!
First time trying your shop. Your initial evaluation/diagnostics were thorough and at a fair price although I had to call back at 4pm (car was promised by end of day) as I didn’t receive a call back from Jonathan by 2:30pm as to it’s progress as promised. Not a huge deal but I was wondering … I would like to get the cost estimate for the work that was discussed with Jonathan primarily the EVA sensor/valve that is apparently sticking open to see if this resolves the finicky starting and low rpm idling issue wihich (fortunately) your tech (TJ?) experienced while you had the car and that I have unfortunately continued to experience while driving it this weekend 🙁 I’m not sure I buy the recommended battery replacement issue though … seems to always crank but the idle doesn’t stay strong upon initial firing by itself and sometimes stalls immediately. I would really like to resolve this. I understand the recommendation to change out fluids to establish baseline service intervals with the car at your shop (since it is older without service history) but I want to feel sure that it is due and required. Can we assess age of fluids? Are they dirty/worn? (you recommended transmission and brake fluid replacement). You plugged in the radio code and got that working – thank you!! (not that I listen much) I have only had the car three weeks and hadn’t had the time yet to fire up the radio … nice to have done. Filter replacements I agree with. I would like to get the car back to 100% … I think it is almost there. Probably need a replacement passenger side headlight though. Are you able to get them cheaper than buying original from Porsche? VERY expensive. Overall seems like an attentive and honest shop … I am so far impressed and will come back.
We moved from Calgary last September 2014. I was surprised to see a professional coupon from Motor Werke’s on my windsheild while shopping at Urban Market. Since I needed to have an inspection on my BMW X5 and thought this $50.00 coupon would come in handy. The minute I walked into the customer service area I knew this would be the place to bring my X5 for all my service needs. The staff are super friendly and very welcoming. The shop is impecciably clean and organized. The gang at Motor Werkes has taken care of my vehicle ever since. Thank you Jonathon Wade and all the staff – you are amazing!! Gina
Wonderful service and wonderful staff. Everyone I had contact with were very helpful. Would highly recommend Motor Werke to anyone looking to service their vehicle. Many Thanks To Everyone.
I was very disappointed with a simple job of replacing a door handle carrier a $60 item + labour was quoted as a $300 part with 2 hrs labour $600 total After declining to have this done on principle of a 500%$ markup on the price of the part you still charged me $200 for removing the panel to see what the problem was this is a recall item so it happens on these vehicles so if your “technicians” have see this before why is it taking 1 1/2 hrs to do or was I charged for the ” free inspection” To say the least I won’t be back and will advise others the same
After many months of dissatisfaction dealing the Kelowna BMW I now have my beloved Mini back on the road thanks to motorwerke. Best customer service in town.
I had our 2008 Turbo in for a wheel alignment. Small job but handled in the usual professional way by Wade. There was a small issue with the TPC’s and they handled that for me. Always a good visit to Motorwerke.
Smoke suddenly began pouring out from under the hood. I called the garage and moments later a tow truck appeared From then on everything went smoothly. I was given a car to use while mine was being repaired. Everything was explained to me regarding what needed to be done to my car. I was kept informed about how things were progressing. I feel that I was given good honest advice.
I had you check over a MB that I was thinking of purchasing. The cost was fine($250) but you charged me for bulbs that were not working and I didn’t give anyone authorization to do that and bill me for doing that.
Excellent team of guys who go the extra mile for you and your vehicle. My only regret is that I hadn’t used their service sooner.
Excellent service. Very personable yet professional and thorough
Excellent service. Very personable yet professional and thorough.
Excellent experience Excellent operation absolutely great Customer oriented Culture which is harder and harder to find these days. You create trust. I remain loyal to people that I trust and I love Companies with outstanding Cultures. I will be back. Kudos to Johnathon and Wade in the Office (still say Wade looks like Peter MacKay – so you may lose him to Ottawa at some point)
Brought my older 2001 Audi TT in with a specific problem…and then….
The car has never nun better since I purchased it. Your stafff were determined to resolve the cars problem .
Communication was excellent. Washing the car before giving it back was a great touch
Service is always professional efficient. I am always kept up to date as to the problem the cost and the solution. As a customer I feel well treated and respected.
It was 1988 when I first saw a BMW on a lot in Kitsilano and I always told myself one day I would have one. That dream became reality in the summer of 2014 when I purchased a 2006 BMW X3. Although not a new vehicle it was new to me and I couldn’t be happier – I finally realized my dream of ownership. Once I got off Cloud 9 the realization set in that I had to get my vehicle serviced at a shop that was known for their honestly integrity passion for vehicles and taking care of their customers. After several searches my boyfriend showed me the Motor Werke website which I navigated through and was so impressed I knew this was the place I had to take my vehicle in for a complete inspection. I have since had 2 more services since my initial visit and wouldn’t take my X3 anywhere else – as a bonus the drive from Kamloops to Kelowna is a Blast! Both Jennifer and Jonathan have been wonderful to deal with during my visits and a big thanks to TJ for servicing my vehicle. Chris I hope to get the chance to meet you the next time I am in town. You just might see me during your next “Spirit Drive”. Thanks for giving me peace of mind knowing that my X3 is so well cared for. – MUCH APPRECIATED!! Diane Medves Kamloops
Motor Werkes has been servicing my 2006 B Sport Mercedes for the past two years.
Top notch service very happy with the communication from johnothon and your team to help me with my car see you again rob welsh
Brought in a wiper issue wiper bar that attaches to motor was in need of replacement. Went for lunch and came back to a bill of over $700. I thought it was excessive to have the wipers work again| not sure if they charged that so they wouldn’t see the car again? Although I was treated nicely not having a phone call to explain the large bill or having the option to source a used part made up my mind to go elsewhere.
First time at Motor Werke was blown away by the exceptional standard of service (I had the pleasure of dealing with Jonathan) and how quickly and thorough the diagnosis was. Was given a tour of the shop which was highly organized even down to the storage room. I will certainly be back for service.
Whisk Cake Company
This was my first time dealing with Motor Werke and I was very pleasantly surprised by how well they treated me! From the very beginning I did not feel as though I wasn’t good enough to be in their shop (like how BMW makes you feel!) and I always felt that they had my best interest and not the bottom line in mind! Thank you again….I will be back!
Great Service! thanks guys!
Very friendly . Good inspection of car. Seeing quote for suggested maintenance a shocker until I sorted out what is needed as opposed to what ALL is suggested considering I put less than 2000 miles a year on car.
The starter on my BMW Z4 refused to engage. I replaced the battery no change. I called MW. They arranged for Steve to give me a tow. Great call a little more money but excellent service with his flat bed vehicle. The cost to replace the starter was $1180. I’m not sure if that is a fair price or not. 1 hour shop time to diagnose the problem. Fair or not? Their complementary inspection uncovered a couple of things that I was aware of and a couple that I was not aware of. The new starter works well and the 3 year warranty on parts and labor is fantastic. MWs appears to be a clean modern well equipped shop.
Jonathan was excellent adviser and all services also
Courteous staff maintenance results and assessments explained.
I only trust the team at Motor Werke to work on my Lamborghini Countach. They are professional detail oriented and take pride in there work. I highly recommend them!
Everything was handled professionally.
Good service and knowledgeable staff. Work done as agreed and also done in a timely manner.
very disappointed they diagnose my car for $434.50 very expensive 🙁
Wade was great – extremely organized
I brought our recently purchased Volkswagen Tiguan in for a post purchase inspection and was treated exceptionally well. I recommend everyone to come and experience the treatment provided by the Motorwerke team.
I was very happy with the service I recieved they kept me up to date with diagnostics then fixed the problem all the while keeping informed on price and progress. Thanks
As always great service!
Very happy with my experience. Great communication and service.
I found the scanning cost very expensive.
Very disappointed with detailing
All good and the service writers were very cordial. Not really any cheaper than the dealership. I figure $89 to check the battery is way over the top. Just saying
Dorothy is great!!
Top notch First Class
Wade was very good at explaining the needs of our SL55
Had a service done on my Porsche. After the service I lifted the back hatch to discover a white powder sprayed all over the interior. Looked like dried shaving cream. What a mess and what a disappointment. I returned to have it looked at and it seems a dispenser of the urea went wrong. The mechanic said he cleaned it up. Really? I wonder how much more there was if he had really cleaned it up. The car washer used a carpet cleaner to clean it off. He also lifted the base to where the spare tire is stored. The jack was covered in the stuff as well. I still see some spots in the side filter. I also wonder what will happen in the future when it warms up in that area. Will I get an odor from the chemical used? I don’t see how you can remove something like that by spraying some carpet product and wiping it off. The worst part is that I had to discover it myself waste my time dealing with it and I’m left with concern about the state of my interior in the future. What a shame to do this to such a beautiful and expensive car.
The appointment was made at my convenience all work to be done was explained clearly service was very friendly and I received my car in immaculate condition with all work done as promised. I’m happy to be able to work with a company I can trust to fill my needs.
It was a fabulous experience very professional and friendly. I was kept informed as to what the car needed when the car would be ready. Every step of the way. Plus the added touch of cleaning it up. All greatly appreciated.
It’s unfortunately become the new standard in the service industry… to over promise charge lots of money and under deliver. Chris your team is the exception and it truly is a treat to be on the receiving end of their first class effort and results.
Jonathan and the other girl at the front desks were very friendly and helpful. My car feels great after being serviced and I will definitely recommend Motor Werke to others in the future. Thank you so much.
Great service staff and attention to detail.
Thanks so much for fixing my lights so quickly efficiently & graciously. I was so appreciative that you were able to fit me in with no notice. Thanks to Jennifer & Jonathan for making it all work.
Took my e30 in because the engine was making a suspicious noise. Walked out with a pretty comprehensive prioritized list of maintenance and a free car wash inside and out. Somehow instead of smelling like exhaust and oil like most shops theirs smells of rich mahogany and leather. My car actually seemed to gain ~8 horsepower just from the inspection.
I was very pleased to find MW after experiencing an unexpected serious malfunction of the primary electrical circuits on my Cayenne S. Having just moved to the Okanogan I was worried about even having to get the car to my mechanic on the coast. From the moment of first speaking to Jennifer on the phone and then entering the door to the very friendly and professional Jonathan I felt I was with friends who cared as much sbout my car as I do. I was kept up to date while the car was in the shop and I could tell the mechanic knew its quirks well. The work was done efficiently and the car was ready on schedule. I will be back and have no hesitation in recommending MW to others.
Excellent professional service from Johnathan.
I think this could be the start of a long term relationship. My new “older” Audi TT lead me to Motor Werke as a first timer. I was extremely impressed with the knowledgeable courteous staff. Being taken under the TT to see exactly what repairs needed to be done and how combining some repairs would reduce the cost. I love high end vehicles and have no patience when things don’t work correctly. Congratulations you’ve won my business.
Always a pleasure to deal with such a friendly and professional group
Excellent service and performed as agreed in a timely manner.
Great customer service as always!
Very accommodating helpful and curtious. I would not hesitate in recommending Motorwerke to any family or friends looking for great service.
Had brakes and rotors done. Excellent service but unfortunately a brake sensor was loose and needed service to fix and a rotor became warped again after only 1 month and 5000 km and rotors are not apparently covered by warrantee.
Dave And Lynda Young
Very thorough report and good communication from Jonathan
During routine brake maintenance an anomaly was found in the brake system. Jennifer and the technician were very patient and professional in detailing what was wrong and coming up with an interim solution to ensure the brake system integrity was maintained yet allowed me to continue to use the vehicle during the holidays while waiting for a part.
Quick friendly and efficient service. Thanks for taking the time to fit me in right away. Also a big thanks for the wash and vacuum!!!
I along with my old Nissan truck were treated as well as any of the fine automobiles in the stable at Motorwerke. Everything was explained and completed as promised. Thanks to all involved.
Done well and on time!
I would have given you a 5-star rating but I think the rate of $70 to unlock a “not broken” glovebox is a little high. The rate probably should be pro-rated based on time spent on a particular problem of this nature.
Service Advisors are knowledgeable and friendly. MW provides best suggestions on the solution and they are honest about the labour charge on the task. Kudos to them! Definitely recommend their service to anyone.
The PPI I had done with you sold my vehicle thanks.
I found the service at Motor Werke to be absolutely exceptional. The staff went over and above and exceeded my expectations. However I was disappointed that I that the quote was almost $400 more than the dealer’s.
appointment at 11 am not in shop till 3
Everything was handled well. I was kept informed of the progress and status of my vehicle. The one thing that bugs me is that license plate frames were put on my vehicle without my permission.
Very professional from booking to service. Thanks
Excellent service. Thank you.
The team at Motor Werke is phenomenal and all work is above par. The staff is friendly courteous and professional. My only regret is that I don’t own a BMW or Porsche for them to repair only a non exotic 1998 Chevy Tahoe. The Tahoe however is my daily transportation and Chris and the guys at Motor Werke treated my Tahoe with as much care and attention as they would one of their more higher priced automobiles. I would not hesitate to recommend Motor Werke to any and all of my friends and most certainly will whenever the need arises. Well done guys and keep up the fantastic work and customer service.
Good service as usual! Was able to get courtesy car . That was a big help….
They were nice tried to use big words on someone who has worked on there own performance cars for 24 years like I’m a moron. Charged me 300$ to clear engine light that came back on and do same troubleshooting Kelowna BMW already did. I fixed it myself a day later. 1000km and still no code. So I felt like I was ripped off. Had to ask for there complimentary vehicle detailing after dropping 1k $. Don’t think I will be back.
Always good service and expertise. Jonathan is a great addition to this team.
Oil change and inspection
Unbelievable. This place is a car lovers dream. Having grown up in a shop in the Lower Mainland I’ve always been leery about having anyone but family treat my car the way I do. Motor Werke blew me away. Jonathan came out to “meet my car” and become acquainted then followed up on the progress throughout the day. Work was done professionally and on time. Staff are very friendly shop is immaculately clean and I could not be more happy to recommend their services.
Maintenance was completed in a timely professional manner. Car cleaning was great.
Classical music helped calm my nervous Volvo and services were done on time and on budget. Looking forward to next service!
I find everyone at Motor Werke is very personable very helpful and willing to go out of their way to assist you with all your needs. Thanks Motor Werke for your amazing service. Lynn Johnson
Motorwerke first came to my notice through one of their advertising campaigns targeting European premium brands. My LR was in the Mall parking lot and when I returned to it there was a plasticized ad on the windshield asking me to give Motorwerke a try. I noticed that my LR and a BMW close by were the only vehicles that seemed to have received this attention. Because the ad was plasticized it was easy to keep and a few weeks later I dropped by to check out their shop. After meeting Jeff and hearing their philosophy on car care and seeing the shop – which for cleanliness and organization closely resembles a racing team’s shop – I decided I would give them a try when my next maintenance was due. Shortly thereafter I required a brake job. I had a quote but I went to Motorwerke for their quote. They not only gave me a better quote they explained what parts they would use to end the heavy black brake dust build-up so prevalent on European vehicles. All work was done on time and met the quote. As a bonus the brake dust issue has gone away as promised. Recently my LR stopped working just above Brenda Mines with the check-engine light on. It was towed into Motorwerke. It was not an easy issue as there was more than one problem including rodent damage under the hood. Throughout Jeff and Jennifer kept me informed of their progress and handled the insurance claim for the rodent damage. In the end it turned out that I had dirty gas my fuel filter was almost blocked and the fuel filter looked like I had loaded up on Fraser River water. Most of the rear-end of the LR had to be taken apart to get at the fuel pump and tank. Jeff took the time to show me the work and what had to be done. When all was fixed my gas mileage improved by nearly 3 litres/100 Km. Obviously the dirty gas had been in the tank for some time affecting performance. From my experience the team at Motorwerke Chris Jeff and Jennifer know their clients and treat them on personal level. Professionals running a professional operation.
Wow clean facility professional team and a workshop that I can trust with my Audi. Jennifer was very good with clear communication on what needed to be done. I was able to talk to the owner and even had a chance to thank TJ the technician who did a fine job on all the repairs. Thank you to Motor Werke for arranging all of this and getting it towed into the shop! I will be back.
Very professional. My experience was a very good one. It was my first visit and I felt comfortable with the fact that the work on my car was prioritized for me so I could make an informed decision. There were items that were missed by the facility where I purchased the car. These items were pointed out to me in the workshop with the vehicle on the lift. The attention to detail and genuine care for my vehicle was appreciated.
Richard & Sharla Visscher
It is really nice to be able to have a relationship with a very capable team of professionals. A local shop that can support the servicing of our vehicle is a benefit for us. Taking the car to Vancouver for service is an option but it is so convenient to have Motor Werke here for us now that our Maserati Quattroporte is off warranty. Thank you!
I was a little concerned owning a European automobile in a city with no Maserati dealership that is until I discovered Motor Werke. Chris has assembled an amazing team of professionals from Matthew to Jennifer that look after your automotive needs unlike any other. They provide great service with honesty and integrity. From simple oil changes to complex diagnostics they handle it all. I urge any owner of a European automobile to have your servicing done at Motor Werke I am positive you will not be disappointed. Whether it is for normal maintenance on your 3 series BMW oil change for a Mercedes or getting the most out your Porsche 911 and everything in between this is the shop. There may be exotic vehicles in the workshop but this is the place for the best service for your daily driver without a doubt.
Have always received great service and staff are very helpful and friendly. Would highly recommend motor werke to anyone and have.
Received my car at time booked and provided transportation as requested. Called me during the day verbally explained other work that they recommended and why. Also gave me a quote for cost of additional work. Picked me up as promised went over work performed and recommended verbally and in writing. Washed car while being serviced. A copy of the work and invoice electronically sent to my computer. Excellent work and service.
Amazing service! Excellent communication. Jennifer was wonderful. Would reccomend. 🙂
Our MB is running perfectly. Upon arrival to Penticton I went in detail through the diagnosys and I have to say that I’m impressed with the high quality and completeness of the report. Well done!
The X5 looks great and is running well.
5 STAR “Exceptional” Friendly service the staff was most informative on all questions asked. When I picked up my car it sparkled like a new vehicle. I was very impressed.
Great service as usual…
Thank you for taking care of my new R320 CDI family vehicle!
My experience with the entire Motor Werke team has been incredible. I appreciate the level of care and attention when my car is being serviced and detailed at your facility. The pick up and drop off service goes beyond expectations!
Issac and Charlane Fipke
Motor Werke has serviced and repaired our Aston Martin Vantage for the past four years. We are impressed with the attention to detail the mechanical work the exhaust upgrades and the recent work done to refinish our grills on the front bumper. The car looks new again!
This is the place to go for Bentley service repair and performance work on your car. These guys are awesome!
I have owned several European cars in the Calgary market over the years. It was a pleasure working with Motor Werke during the Pre-Purchase Inspection process. All recommendations were clearly identified photos were provided via email and a detailed estimate was emailed to me for my review. Motor Werke took the time to explain where I could save money on labor overlap for the work that needed to be done and what was recommended from a preventative maintenance perspective. They even took the time to set up an appointment to meet me on Saturday when flying in from Calgary to pick up the car. When I arrived the car was thoroughly detailed and ready to go home to Alberta! Thank you for the world class service!
Thanks for taking care of my baby! We had some problems with oil leaks on my 300SL but Motor Werke took the time to do a complete engine shampoo oil dye and re-inspect to isolate the source of the leaks. Larry and TJ took their time to rebuild the cylinder head and the engine runs better than new!
Thank you for getting my Mercedes B200 in on short notice to take care of some issues before the big family weekend that we had coming up! Prompt service care and attention. The car was done on time and it was cleaned and ready to go for pick up!
I love my car. After purchasing my Mini Cooper I had a couple of issues I needed to have taken care of. I took it to the same repair facility that I took my previous car to and I learned quickly I was in need of someone with more knowledge of this type of vehicle. I started to ask around and 2 different people recommended Chris and Motor Werkes. They are helpful and take the time to explain what is happening and what needs to be fixed. They are always on top of things they have an eye for detail and obviously care about what they do. Their slogan “Maintaining your passion” says it all and for me it is peace of mind as I don’t have to worry about the details. Thanks Chris and the team at Motor Werkes you are always professional fair honest courteous and want you to feel like you got the best automotive service in town and I really think I do!
Just wanted to say thanks for the work done on my Volkswagen Golf R. Matthew was great and very thorough in trouble shooting my cars issues. Loved the spotless yet busy shop and the front office waiting area environment. All of the best shops that I have come across in Calgary or down in SoCal have the same common thread. Commitment to quality work a high level of expertise and a clean well lit shop! Thank you!
Highly recommend Motor Werke for any european automobiles. Chris and the Team are awesome. You guys did great work on all my BMW’s! Thanks
Wow the detailing work that Dave MacKenzie completed on my car was fantastic! Thank you to the Motor Werke team for taking care of the electrical issues I’ve been having with my F430. It’s nice to have a service facility in Kelowna to service my Ferrari. I no longer have to go to Calgary or Vancouver to get great service! I appreciate the pick up and drop off service. It’s tough to get my car in for service but Motor Werke made it easy. I highly recommend this facility for any service or repair work on your Ferrari.
Thank you to Chris Jennifer and the Motor Werke crew for your professionalism and service. I always had confidence in your facility in the servicing repair and maintenance of my Lamborghini. The detailing work was finished to perfection! The paint protection wax and sealant looked incredible the day after the detail with my Gallardo LP560 sitting under a street light at night ….. amazing work!
No matter what vintage of euro you drive @motor werke makes you feel like a VIP! Great service incredible facility (so clean) and even better people. Highly reccomend!
This past winter mice decided to make my dream car their home (ewwwww truly disgusting…a girl and her cars’ worst nightmare!) I was so devastated and at a loss on what to do…..did I mention the smell? Just weeks away from my wedding where I planned to use my car as a show piece. It’s what I have always dreamed of driving on my special day…..Austin (my 79 Austin Mini) was nowhere near wedding photo ready… my husband to be would not come within 3 feet of the car it smelled so bad. I did not know where to turn I thought the car was beyond repair with an infestation that had nests throughout the interior dash under carpets engine compartment everywhere!…my baby was wrecked. The only place I knew that worked on Classic European cars was Motorwerke they guided me through the process from beginning to end even helped navigate the insurance process. With Motorwerke’s guidance they saved my car and my wedding day. With weeks to spare they returned my car sleek shiny and better than new. The best part no smell!…and in photo perfect condition…I know Austin was smiling….cuz I was! Thanks Motorwerke
Having a Range Rover is special. Having someone to Trust servicing my RR is Priceless. Thanks Chris and the entire crew at Motor Werke. You are all great!
Owning a Porsche is easier now that Motor Werke has set up shop in Kelowna. No more long drives to Vancouver for service with rare tools such as the monster torque wrench required to remove my centre-lock wheels. Motor Werke can do that right here. No more drives to Vancouver to diagnose a vague check-engine light with the specialized Porsche fault-code computer. Is it a major problem or a trivial catalytic oxygen sensor? Motor Werke can tell me right now. On the race track Motor Werke’s attention to detail keeps me safe. Their passion and professionalism give me the confidence to go for the gas and more important go for the brake knowing I’m going to make the apex and keep it out of the weeds. Motor Werke’s culture is one of perpetual learning. They continually upgrade their skills formally by attending courses and informally by tapping their large network of industry contacts. Knowledge is key in the complex and changing world of high-end auto service. I strongly recommend the Motor Werke Team.
I first met “the boys” at Motor Werke last summer and was immediately impressed. Their passion for German cars is evident from the time I first entered their shop. With two vehicles in their care a 2005 BMW Z4 and a 2001 Mercedes Benz ML430 I am confident that my machines will be properly tuned and cared for. The attention to detail and fair pricing make me a loyal customer.
Having owned eight BMW’s including three M5’s and now a Ferrari F355 over the last 25 years I’ve had plenty of experience with a wide array of service groups and dealerships. Chris Germana and his staff are quite simply in a class of their own! Their knowledge professionalism and diligence when servicing my car means I know that things will be done “right”. Based on my experience with Chris I’ve recommended him to friends and business associates and everyone has been highly impressed with the level of service they received. It’s refreshing to have a business that treats every car as if it was their own!
Dr. Craig Crippen
Thanks to Chris and Matthew for their excellent quality work and dedication to superior customer service. They are a rare breed of mechanics who understand that working on performance automobiles is more than just getting the job done they also have superb interpersonal skills and genuinely like what they do for a living. They are car nuts as well and understand the compulsion to modify beyond what we are given from the factory. I recommend their services without question they are the place to choose in the Okanagan region for performance automobile repair.
Next to my black Lab my 2011 911 Carrera S is my Baby!! …There is no one I trust my Baby to other than the “Dream Team” at Motor Werke! Chris and his team have been servicing my Porsche since brand new. Chris came highly recommended and for good reason – he’s the best – simply stated! I reluctantly admit that I know very little about cars (except that I like fast cars) and I really don’t need to because I have Chris and his amazing team and I take great comfort in that. No problem is too big or too small. The quality of service is exceptional! I highly recommend Chris and his team!
Settling on which car to purchase was easy once I found Motor Werke. After talking to Porsche owners in Kelowna and experiencing firsthand what they were all about it was an easy decision. Frankly the reason there is a Porsche in our driveway is because of Motor Werke. Chris Jenn Josie and the team provided the help and expertise needed to make the right decision. The pre-purchase inspection gave me the comfort and confidence needed to take the plunge into another high performance machine and their customer service understanding and passion is second to none. The license plate holders are pretty cool as well! Finding people who just “get it” are hard to find in any business or industry but when you do – you gotta tell the world about how good they are and it’s important to support them!
I’m a firm believer in 1st impressions and love at first site. I fell in love with my DB9 the instant I laid eyes upon it. It’s my baby and I treat it as such. When I finally got my baby back home to the Okanagan I set out to find a local shop who’s staff would take as much care of my car as I do. I was recommended to Motor Werke and upon my 1st visit to their location to check them out I was greeted by fun friendly staff who didn’t hesitate to take me on a quick tour. Love at first sight again. You can see the love and passion they have for taking care of not only their customers but their customers Pride & Joy as well. Extremely well kept shop super knowledgeable staff and top notch service. I had Matthew work on my car and when it was done he gave me a personal debriefing about everything he did why and how. You can see by the look in his eye that he’s passionate about the vehicles he works on and how much pride he takes in his work. I’ve found the only shop I’ll take my Aston to and I can’t recommend Motor Werke enough.
I am pleased to provide a positive testimonial for Chris Germana at Motor Werke. I have had my 2006 BMW 550i serviced by Motor Werke since January of 2010. Chris has developed a thriving automotive service business in very short order. I must commend him on his professionalism and honest business dealings when it comes to providing required service. I’ve often been in service situations were the prices quoted for specific servicing was hard to believe and that has not been the case with Chris. Chris has detailed service knowledge of BMW vehicles due to his BMW training which has made me comfortable with his vehicle service assessments. He has invested in his business for the long term acquiring the latest technology for vehicle diagnostic capabilities. Chris seems focused on understanding what his customers need and determining how best to meet those needs. As I have recently decided to sell my BMW Chris has provided me with an added service at no charge to promote my vehicle sale to his client database and on social media. Thank you Chris. I would not hesitate to recommend Motor Werke for any of your automotive service needs particularly for BMW’s Porsche Mercedes and exotics.
I would like to thank Chris and his team at Motor Werke for taking on the first full active auto werke performance enhancements to my 335xi. The upgraded motorsport front bumper really finished off the car . Thanks for all the help and suggestions. I couldn’t be happier. If you want quality work done by professionals Motor Werke should be at the top of your list.
When you’re passionate about what you drive it’s important to find people with the same passion. By taking my car to Motor Werke I found people who were professional extremely knowledgeable and above all passionate about their work and cars. They went way above the average to look after my needs and the car with impeccable professionalism down to earth friendliness and honesty. When you leave your car with the staff of Motor Werke you can be confident that it will be looked after with passion pride and professionalism. I got my car back looking better sounding better and running better than the day I purchased it if you want an exceptional job – come to Motor Werke!
I am pleased to recommend Motor Werke to all European performance vehicle owners. Chris Germana and his team provide outstanding service and quality workmanship to ensure complete customer satisfaction every time. When I returned with a problem after servicing Chris took my vehicle in immediately and a timely solution was found to put me back on the road with minimal inconvenience. Hats off to the professional team that care enough to get it right!
This is my first BMW after owning several high performance cars and it is the perfect combination of performance and luxury and yes I am very passionate when it comes to this car. I am really particular who performs any work on the car and thankfully I was lucky enough to find Motor Werke. Right from my initial meeting with Chris Josie and Matthew I was totally impressed with their professionalism and the pride that they take in their work and their obvious skill and knowledge of BMW’s goes a long way to putting one’s mind at ease I have never felt rushed and they will always take the time to explain things in detail which speaks volumes for their outstanding customer service THANKS GUYS!
Paul M. Hecht
I was referred to Motor Werke through another Porsche owner. Chris and the team at Motor Werke have built a reputation for their knowledge honesty and quality of service. Repairs and services are performed in a well maintained professional shop. After having my Porsche serviced at Motor Werke I will also be recommending other Porsche and BMW owners to Motor Werke.
I was introduced to Motor Werke through a friend who informed me there was a new player in town specializing in Porsche repairs. Having completed numerous trips to Vancouver for routine maintenance I was excited with a local option. My introduction to Motor Werke began with a meet and greet with Chris and Josie| discussing repairs and routine maintenance I wanted to schedule. Returning a week later Matthew was ready to proceed with repairs. Repairs completed| mechanics explained| car cleaned| I was ready to go. I thought the car was running well before it went in but the performance afterwards was incredible. Very pleased with the service very pleased with the results I would not hesitate to recommend Motor Werke to other Porsche owners. I now have one less reason to make a trip to Vancouver.
I’m happy because Motor Werke provides me with comprehensive and enthusiastic product knowledge honesty and fair business practice excellent communication first class workmanship exceptional customer service and they’re fun too!
Thank you to Chris Matthew and the Motor Werke Team in Kelowna for becoming my Porsche service center. I’ve had the car less than a year and after having owned various German hardware| BMW’s (M6 535) Porsches (944 356C) and Audi (S4) the choice of a maintenance ‘home’ for my car is a very important decision to me. Your knowledgeable thorough honest and friendly approach immediately engenders confidence and trust that is confirmed by your great service…. This is crucial in the decision of a long term Porsche/BMW/Audi service relationship. The impeccably tidy work area also speaks volumes about your team’s commitment to excellence. I also appreciate the diagnostic market and technical expertise that is refreshingly free of pretense. I’m much more comfortable owning this ‘experienced’ Carrera knowing that the Motor Werke team of friendly Porsche experts is right here in Kelowna to help me maintain her.
My Mini Cooper is #51 of the first 500 that came into North America when the Mini was reintroduced into North America in 2002. It is a “numbered” vehicle from Mini and I have had it since brand new. The attention the car had for the first year was nothing short of amazing. I had an original mini when I was 18 and this car is sooooo much more than the original mini it is mind altering. To say that I am fussy about my car is true and I am fussy about who services it as well. I found a card from Chris on my windshield one day while out shopping and later spoke to Chris about servicing the Mini and our X5. Chris has now serviced both vehicles for about 2 years and I have found his company and Chris to be very attentive to the job at hand. It gives me a great deal of confidence in putting my vehicles into Chris’s hands and I know he stands behind his work and is always ready to go the extra mile to help when servicing is required. The cost of servicing is reasonable compared to the local dealer and done more to my satisfaction as well. The fact that Chris and his staff are BMW trained makes all the difference to me and I will continue to have Motor Werke service my vehicles into the future.
It is a pleasure to recommend Chris Germana and his team at Motor Werke to other high-end vehicle enthusiasts.Owning a 2006 Porsche C4S comes with the daunting challenge of finding certified mechanics who will treat my vehicle as if its their own. Fortunately after moving to Kelowna I found Chris and his very capable team who dispelled any doubts I had about finding a competent Porsche mechanic. They appreciate the passion behind all sports car owners and acknowledge the responsibility of working on these incredible vehicles. The team’s knowledgeable honest and open communication speaks volumes to their customers. I am very pleased to recommend Motor Werke to anyone wanting attention to detail in the maintenance of Porsches and other high-end vehicles.
Thank you Motor Werke for doing a good job on my car. Not many would have spotted that slightly bent control arm before tires would have been worn out. Keep up the good work!
I met Chris and Matthew a year ago through word of mouth when I was looking for someone with BMW knowledge to do some performance tuning to my M coupe. I was immediately impressed with their extensive knowledge and experience with BMW’s and their enthusiasm to tweak my car. Even more importantly though is their down to earth attitudes that make them approachable and a joy to deal with. I recommend them to anyone that has a BMW Mini or any other car for that matter. You can rest assured that you will get honesty and fairness when you deal with Motor Werke.
This is the 1st BMW I have owned and it is true what they say ……nothing drives like a “bimmer”. I have known Chris and his family for several years. It wasn’t until I purchased my X5 that I learned how truly passionate Chris is towards his work. His product knowledge attention to detail and customer service is what sets Motor Werke apart from other repair facilities. I have no hesitation recommending Motor Werke for all your BMW automotive needs. You can be confident your service or repair needs will be dealt with by professionally trained staff and delivered at a reasonable price.
As a BMW enthusiast I am very selective on who is given the privilege to service or repair my BMW 540. I first met Chris at Kelowna BMW and was immediately impressed with his passion to detail his understanding and clarity when trouble shooting and the care and respect he bestows towards his customers vehicles. I would recommend Chris from Motor Werke to even the most fickle of car owners.
Chef Bernard Casavant
As a local car enthusiast it is very satisfying to find a local repair shop that not only services European sports cars but specializes in them! How nice to have a locally owned and operated shop that provides top level service on-going training for their technicians and most importantly of all a genuine caring attitude from absolutely every team member. In summary: Top notch proud service!
I love my car a 99 540i but it does require a little TLC. Chris at Motor Werke has been maintaining my vehicle for the last couple years and has been nothing short of outstanding. Just before Christmas 2009 the transmission fault light came on the Friday night before a planned trip to Edmonton. In a bit of a panic I tried calling Chris an hour later he was at my house running diagnostics and giving me the confidence that the vehicle was safe to drive to Edmonton the next day which it was. If you want expert honest and value for money advice and service… Motor Werke is the place to be.
When my 2006 Audi S4 wagon needs maintenance or repairs Motor Werke is my go-to shop. Chris and the team have very high standards and I always knew the work would be professional. Small touches like their shuttle service and picking up a freshly washed & vacuumed car was really appreciated too. The dealerships don’t seem to care as much as the Motor Werke crew. It’s nice to be respected instead of getting blank stares or shrugs when I have a question. They take a lot of pride in their work and are a trustworthy group. I’m trying out their auto consignment service now that it’s time to change to vehicles. Redefines “full service”. Thanks everyone!
I was introduced to Chris’s MotorWerke company through the previous owner of my M3. The first time I entered the MotorWerke office Chris made the effort of showing me the shop area including some of the high tech equipment along with some staff introductions. You just don’t get this kind of service anymore I could sense the pride in this operation immediately.Thanks Chris for your professional approach to business its evident why you have so successful in such short order.
I’d like to thank Chris and the guys for the superb treatment we got from the Motor Werke team while owning our BMW M3. A big enjoyment of owning such a vehicle is having a great team to back it up and your shop certainly has the best I’ve come across in the business.
I first fell in love with the philosophy behind the M division of BMW upon seeing the E46 M3 back in 2001. Since then I made myself a goal to one day own an M3 which came to fruition in the summer of 2010. I got myself into my current car an E93 M3 and have been loving it ever since. The promise of passion in service and maintenance as well as the love for automotive performance ultimately drew me in and I paid Chris a visit at Motorwerke. Chris and his awesome team at Motorwerke have shown me the extra care and attention to detail that they treat every single car with as if one of their own. Impeccable customer service has kept me coming back to keep my M3 running in tip top shape and although I am considering moving on to something newer I wouldn’t take my next car anywhere else. I would like to thank Chris and his team for their many hours of hard work put into each car that comes through their garage doors. It’s truly a pleasurable experience dealing with Motorwerke and you can rest easily knowing that your vehicle is in good hands.
I first met Chris 2 years ago for a small issue on my 2007 Mercedes ML350 he impressed me then with his knowledge and honesty. It is still the same today his professionalism and his commitment to customer service his staff’s work ethic and knowledge is second to none. How he maintains his shop and reception area is a great indication on how he and his team will look after your vehicle. I have total confidence in Chris and his team I would definitely recommend Motor Werke.Thanks to Larry Chris Jennifer and the team.
I had my Mercedes C280 in and out of the Mercedes dealer for 2 years at great expense trying to resolve a transmission problem with no satisfactory result. Happened to see an advertisement for Motor Werke and decided to see if they could fix my problem. They did!!
Chris has been servicing my 2004 330cic M sport for the last several years. He has excellent knowledge of BMW’s and a true passion for the cars. His commitment to customer service is second to none. I have total confidence in Chris’s abilities and honesty and would highly recommend him to anybody.
Knowledgeable. Honest. Amicable. While other technicians and workshops may posses one or two of these traits none I’ve encountered have blended all three as seamlessly and professionally as Chris Matthew and the team at Motor Werke. Having known Matthew and Chris for years I can attest to the fact that Motor Werke takes a “long view” with their customers – ensuring that the experience is positive for the customer and that they are happy to return. This is in stark contrast to the “short view” adopted by some dealerships in which profitability is paramount.This is why I recommend everyone to Motor Werke. This is why even though I have to drive from Calgary I will only trust my car to Motor Werke
I was so excited about my first BMW and I knew I could trust Chris and his team to provide excellent service. My previously loved BMW needed an inspection before I finalized the purchase. Chris scheduled an appointment for me on very short notice yet was very thorough during the pre-purchase inspection. Chris investigated each of my concerns and then even showed me what needed work. Once the deal was sealed Chris inspected the vehicle again to verify that all recommended repairs were completed. I’ve never had that kind of honest service! I have already recommended other friends to Motor Werke.Thank you Chris and Matthew.
Having recently moved to Kelowna I was looking for a reliable and reputable BMW service center. After a lot of research and several phone calls later I was fortunate enough to speak with Chris at Motor Werke. We have been clients since.We have been very pleased with the quality of service that Motor Werke provides. We sincerely appreciate their responsiveness and the way they conduct business. I would definitely recommend Motor Werke to others because of our satisfaction with the service and repairs performed on our 328i convertible. Chris we look forward to doing business with you for years to come.
I sold my previous Porsche prior to moving to the Okanagan as there is no certified dealer in town. However once the passion takes over and a few years later I find myself with another Porsche. Now to have to find a service center as Calgary or Vancouver are long drives.Motor Werke is perfect with certified technicians who keep up with current training courses. The garage is meticulously clean and the attention to detail shows in their attitude.
If you are looking for honest and reliable service…. you need to check out Motor Werke.There are few workshops as clean and professional as this one. The technicians are happy to take the time to review the services repairs and maintenance for your vehicle. I’m excited to have the opportunity to bring my vehicle to an independent facility they maintain a higher level of personalized service.Motor Werke is the only place for my BMW.