A Service Advisor’s role is to effectively and efficiently communicate with customers, assess needs, schedule services, and ensure satisfaction for all vehicles, specializing in European and Import vehicles. While maintaining a clean and safe working environment, a Service Advisor is also responsible for creating motivation and a safe place to learn for their peers.

Responsibilities:

• Follow all MW policies, procedures, and checklists.
• Perform digital vehicle inspections using Protractor & AutoFlow tablet-based software. Perform consultations, recommendations, and coordination to ensure the vehicle is completed accurately, every car, every time.
• Address customer concerns accurately and efficiently, using advanced special tools, and reference information from several online subscriptions that are available at Motor Werke.
• Complete quality control checks & inspections to ensure that the car is 100% before it leaves our facility.
• Communicate effectively with the customer care team, technical team members, and directly with our customers. Complete work order documentation thoroughly and accurately.
• Ensure the shop’s cleanliness and safety standards are upheld at all times, a clean, well-organized shop is important to everyone.
• Actively participate in personal development and training, as well as our policies and procedures. We listen, respect, and validate your opinion. Your input is expected and valued.

Experience, education, and qualifications:  

• High School Diploma required.
• Driver’s License without multiple infractions.
• Certified Service Advisor or equivalent with a minimum of 5 years of experience.
• Effective computer and typing skills.

Fill out the form below or call us directly at 250-869-0269.